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Terms and Conditions


Terms and Conditions of Booking Free Timed Entry Tickets 




Please do not visit The Higgins Bedford if you, or anyone in your household, has had any COVID-19 symptoms in the last 14 days. 


Visitor entry is through a timed entry ticket booked in advance online; you will have 30 minutes from the time booked to enter. If you are late you may be asked to wait so that social distancing can be maintained.


If you are unable to book online, please telephone the Box Office on 01234 718044. The telephone line is available Monday to Friday 11am – 3pm. Please note that the Box Office (Harpur Suite, Harpur Square, Bedford) is not currently open for collecting tickets in person.


From 2nd December and while Bedford Borough comes under Tier 2 restrictions you must only visit the museum with people that you live with or who are in your support bubble. No socialising between households can take place indoors.


Visitors to the museum must wear a face covering at all times whilst in the building, except for children under 11 and for the legitimate reasons set out in the Government guidance, which can be viewed here.


Please observe 2 metre social distancing from staff and other visitors throughout the building.


Hand washing and sanitising facilities are available at locations around the building, including entrance and exit points.


Please follow the one way system that is in operation around the galleries, which includes separate entrance and exit routes. Some queueing outside may be required; please be aware there is no wet weather protection.


A number of interactives, toys and information folders have been removed from the galleries to help reduce the risk of COVID-19 transmission. To help with this further, please do not touch glass display cases or objects on open display.


NHS Test & Trace


When you register to use the Cultural Services Booking System either online or by telephone you will be required to give your contact details.


If you arrive without booking online you will be asked to fill out a paper form providing the contact details of one person in your group. You can download the NHS Covid-19 app and scan a QR code in the foyer instead of completing a form.


We will share your contact information with NHS Test and Trace, in response to an official request, for a period of 21 days from the date of your visit. Information that we provide to NHS Test and Trace for this purpose will only be used where necessary to help stop the spread of COVID-19.


Please see our Privacy Notice for information on how we will manage and use your data in accordance with the General Data Protection Regulation (GDPR).


If you do not wish for your data to be shared for this purpose, please do not book online and instead telephone the Box Office on 01234 718044 to book a ticket and request to opt out of Test and Trace.




If you have booked online please bring your Print at Home ticket with you or have it available on you mobile device to show to staff when you enter the museum. If you have booked by telephone please give your name on arrival.




If you have booked a ticket and are unable to attend, please let us know by emailing As visitor capacity has been reduced this will help to ensure we can allocate your space to someone else.




Toilets and disabled toilets are open with additional cleaning in place. Please note that there is no disabled toilet on the first floor.




The use of flash photography is not permitted in The Higgins Bedford.




Please advise us of your access requirements when booking. 


Accessibility tickets are available each day and can be booked online or through the Box Office; these are intended for wheelchair users plus a carer or companion. This is in order to help us manage the use of wheelchairs within overall visitor capacity.  


There are two wheelchairs available on request; you can book these in advance by contacting the Higgins on 01234 718618 or email


Large print guides for the temporary art exhibition are available on request and will be quarantined after use.


For further information on access at The Higgins Bedford please click here.


Car Parking


There are limited car parking spaces at the entrance of The Higgins Bedford for visitors with Accessible Parking Permits or Blue Badges. Please telephone ahead if you require a parking space for your visit, on 01234 718618.




The Higgins Bedford is a Bedford Borough Council Cultural Service. The event booking system is shared with Bedford Corn Exchange and the Central Box Office. There are currently no transaction fees on bookings at The Higgins Bedford.




Bedford Borough Council does not accept responsibility for any loss or damage to property or vehicles for anyone visiting The Higgins Bedford.