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Terms and Conditions

Gallery

Terms and Conditions of Booking Free Timed Entry Tickets 

 

COVID-19

 

Please do not visit The Higgins Bedford if you, or anyone in your household, has had any COVID-19 symptoms in the last 14 days.

 

Visitor entry is through a timed entry ticket booked in advance online; you will have 15 minutes from the time booked to enter. If you are late you may be asked to wait so that social distancing can be maintained.

 

A proportion of tickets will be available throughout each day for visitors who are unable to book online, subject to availability. Please note that the Bedford Corn Exchange Box Office is not currently open for booking or collecting tickets in person.

 

Please remember that social interactions indoors should be limited to a group of no more than two households.

 

Visitors to the museum must wear a face covering, except for children under 11 and for the legitimate reasons set out in the Government regulations, which can be viewed here.

 

Please observe 2 metre social distancing from staff and other visitors throughout the building.

 

Hand washing and sanitising facilities are available at locations around the building, including entrance and exit points.

 

Please follow the one way system that is in operation around the galleries, which includes separate entrance and exit routes. Some queueing outside may be required; please be aware there is no wet weather protection.

 

A number of interactives, toys and information folders have been removed from the galleries to help reduce the risk of COVID-19 transmission. To also help with this, please do not touch glass display cases or objects on open display.

 

NHS Test & Trace

 

When you register to use the Cultural Services Booking System you will be required to enter your contact details.

 

We will share your contact information with NHS Test and Trace, for a period of 21 days from the date of your visit, in response to a request received from NHS Test and Trace. Information that we provide to NHS Test and Trace for this purpose will only be used where necessary to help stop the spread of COVID-19.

 

Please see our Privacy Notice for information on how we will manage and use your data in accordance with the General Data Protection Regulation (GDPR).

 

If you do not wish for your data to be shared for this purpose, you should not book online. You should instead come to the museum where a proportion of tickets will be available for those who are unable/do not wish to book online (subject to availability).

 

Tickets

 

Please bring your Print at Home ticket with you or have it available on you mobile device to show to staff when you enter the museum.

 

Toilets

 

Toilets and disabled toilets are open with additional cleaning in place. Please note that there is no disabled toilet on the first floor.

 

Cancellation

 

If you have booked a ticket and are unable to attend, please let us know by emailing thehiggins@bedford.gov.uk. Visitor capacity has been reduced and this will help to ensure we can allocate your space to someone else.

 

Photography

 

The use of flash photography is not permitted in The Higgins Bedford.

 

Access

 

Please advise us of your access requirements when booking. 

 

There are currently accessibility tickets available each day which can be booked online, intended for use by wheelchair users plus a carer or companion. This is in order to help us manage wheelchairs within overall capacity numbers.  

 

There are two wheelchairs available on request; you can book these in advance by telephone on 01234 718618 or email thehiggins@bedford.gov.uk.

 

Large print guides for the temporary art exhibition are available on request and will be quarantined after use.

 

For further information on access at The Higgins Bedford please click here (opens in a new window).

 

Car Parking

 

There are limited car parking spaces at the entrance of The Higgins Bedford for visitors with Accessible Parking Permits or Blue Badges. Please telephone ahead if you require a parking space for your visit, on 01234 718618.

 

Charges

 

The Higgins Bedford is a Bedford Borough Council Cultural Service. The event booking system is shared with Bedford Corn Exchange and the Central Box Office. There are currently no transaction fees on bookings at The Higgins Bedford.

 

Liability

 

Bedford Borough Council does not accept responsibility for any loss or damage to property or vehicles for anyone visiting The Higgins Bedford.